How to order

Orders are made via the website, but in some cases, sales occur through other channels, such as markets or fairs.
The stock balance on the website is updated automatically, and in cases where many people are shopping simultaneously, it may happen that an item sells out while you are shopping. This means that you may have added an item to your cart that suddenly becomes unavailable. Currently, we only ship to countries within the EU.

1.2 Delivery methods:

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1.2.1 PostNord Trackable Parcel to Mailbox

f you choose the delivery method ‘PostNord Trackable Parcel to Mailbox,’ your delivery will be sent to your mailbox or door. Previously, packages were sent to a collection point if they didn’t fit in the mailbox. Nowadays, the standard practice is to deliver to the mailbox or door, with few exceptions. This means that your package may be exposed and accessible to anyone who has access to your property. When the mail carrier delivers the package, it is photographed at the location where it was left. In rare cases, your parcel may end up at a collection point, but this is beyond our control for this delivery service. Normally, it takes 1-3 days from when we ship your package until it arrives. However, please be prepared for your package to be available for pickup for up to a week, as delays sometimes occur.

1.2.1.1 Theft of Parcels
Unfortunately, there have been instances of stolen packages, and we urge you to choose this delivery method carefully. While it’s natural to trust those in your vicinity, if you know that many people frequent your area and have access to your property, you should consider choosing another delivery method to a collection point. The recipient must file a police report for compensation to be issued in cases of theft.
The recipient must file a police report for compensation to be issued in cases of theft.

1.2.1.2 Beware of Sub-Zero Temperatures
We ask you to be mindful of the lowest temperature in your area and choose your delivery method accordingly.
If you choose this delivery method, your package will be exposed to outdoor temperatures. By selecting one of the more expensive alternatives to a collection point, the risk of exposure to freezing temperatures during transit is significantly reduced.
We generally do not compensate for parcels damaged due to frost, as it is the customer’s responsibility to choose an appropriate delivery method.

1.2.2 DHL Trackable to Collection Point

If you choose the delivery method ‘DHL Trackable to Collection Point,’ your package will be sent to a collection point. You can choose the location during checkout. If you do not select one, the system will assign a collection point based on your postal code. Collection requires valid ID or verification via BankID through the ‘Mina Paket’ app. Normally, it takes 1-3 days from when we ship your package until it arrives. However, be prepared for your package to be available for up to a week as delays can sometimes occur.

1.2.3 PostNord Service Point spårbart till ombud

Om du väljer fraktsättet ‘PostNord Service Point’ hamnar ditt paket hos ett ombud. Du kan välja vilket i kassan. Om du inte väljer ett kommer systemet välja ett åt dig baserat på ditt postnummer. Kräver uppvisande av giltig legitimation alternativt via BankID genom appen ‘Mina Paket’ eller ‘PostNord’ i samband med utlämning.

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1.3 Check that your address information is correct

We do not compensate for shipments that are misdelivered due to incorrect address information provided by you.

1.4 Delivery at a later time

When placing your order, you must be available to receive it. We generally do not accept orders where you request a delayed shipment. We may cancel such orders without notice.
Normally, our delivery times are short, a few days within Sweden. However, sometimes packages are delayed, so be prepared to pick up your package within a week after it is shipped. The current shipping week is indicated on our website at the time of purchase.

1.5 Queue/Watch products

Due to misunderstandings about how this worked in practice and the overload on our order system, we have removed this feature, which previously sent emails as soon as a product you were waiting for was back in stock. Instead, we will send out a newsletter where we will announce, if time permits, which items will be back in stock. As usual, it’s first-come, first-served. We believe this is the best solution for everyone involved. Our product catalog on Facebook has a built-in feature to monitor products, but it may take a few hours for the stock status to sync with our inventory system, so keep that in mind.

1.6 Reservation and Pre-booking

We do not accept reservations/pre-bookings. 

1.7 Combined shipping of multiple orders

If we notice, or if you point it out, we will attempt to pack multiple orders into the same shipment. However, this involves extra work for us, and we generally do not refund any extra shipping fees you may have paid.